Frequently-Asked Questions (FAQ)

What is your shipping policy?

We ship all packages for free via UPS Ground to the 48 contiguous states, and USPS to AK and HI. Orders usually ship out within 3 business days. Because our products are handmade by artisans in Europe, some pieces may not be immediately available. We will contact you in the event of a delay.

Standard shipping is free within the U.S., including Alaska and Hawaii. Additional charges will apply to international orders as well as orders shipping to AA, AE, or AP addresses, and any territory outside the continental U.S. For any of these areas, please contact us for a quote before purchasing.

What is your return policy?

We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the merchandise within 14 days of your receipt, with no additional shipping or restocking fees. August Living will arrange for return shipping within the U.S. Prior to returning the merchandise, contact us for a Return Merchandise Authorization (RMA). We will then provide you with detailed instructions.

Please note that, due to the nature of pewter crafting methods, it is part of the normal character of pewter products to have minor imperfections and variations.

Do you collect sales taxes for online purchases?

We do not collect sales taxes for online purchases, except 8.5% in California.